Managed IT Help Desk

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Our Managed Help Desk solution can be tailored to your specific needs, we can work alongside your in-house IT Team to provide an extra helping hand or we can fully manage your IT support needs, giving you the peace of mind you need. 

"Unlike large, impersonal MSPs, we take pride in offering a personal and individualised service. When someone raises a ticket or request, we know who they are and the context of their environment—no generic responses or scripted triage. This personal approach results in faster resolution, better communication, and a stronger sense of trust between users and our team."

With a comprehensive three-tier support structure to ensure issues are addressed efficiently and at the appropriate level and our secure customer portal, our clients can easily raise and track tickets, receive real-time updates, and access a comprehensive knowledge base for quick self-service solutions. 

Additionally,  there are recurring reports sent to you that offer a clear overview of ticket performance, including key metrics such as SLA targets, response times, resolution times, and overall ticket outcomes.
 

We can tailor a solution that fits your business needs, offering a range of services such as MDM, user onboarding and offboarding, administration of your Microsoft 365 suite, and even on-site visits.

The service is built on ITIL (Information Technology Infrastructure Library) best practices, ensuring a structured and efficient approach to IT service management. 

This approach focuses on key ITIL processes such as incident, problem, change management, and service requests, enabling us to quickly resolve issues, reduce downtime, and continuously improve our services.