Managed IT Help Desk
IT issues shouldn't slow your business down
Our Managed Help Desk solution can be tailored to your specific needs, we can work alongside your in-house IT Team to provide an extra helping hand or we can fully manage your IT support needs, giving you the peace of mind you need.
"We take pride in offering a personal and individualised service. When someone raises a ticket or request, we know who they are and the context of their environment—no generic responses or scripted triage. This personal approach results in faster resolution, better communication, and a stronger sense of trust between users and our team."
With a three-tier support structure to ensure issues are addressed efficiently and at the appropriate level, our clients can easily raise and track tickets, receive real-time updates, and access a knowledge base for quick self-service solutions.
Additionally, you get recurring reports sent to you that offer a clear overview of ticket performance, including key metrics such as SLA targets, response times, resolution times, and overall ticket outcomes.
We can tailor a solution that fits your business needs, offering a range of services such as MDM, user onboarding and offboarding, administration of your Microsoft 365 suite, and even on-site visits.
ITIL Compliant
Our help desk service is built on ITIL (Information Technology Infrastructure Library) best practices, ensuring a structured and efficient approach to IT service management.
This approach focuses on key ITIL processes such as incident, problem, change management, and service requests, enabling us to quickly resolve issues, reduce downtime, and continuously improve our services.
Fast & Reliable
UK based Friendly Support
UK based Friendly Support
Your team gets direct access to our expert technicians who are ready to assist.
UK based Friendly Support
UK based Friendly Support
UK based Friendly Support
No call centres, no scripts. Real IT engineers who understand your setup and speak your language.
Tailored SLAs
UK based Friendly Support
Reporting & Insights
We’ll define service level agreements that work for your business, ensuring response times and resolution targets are aligned with your needs.
Reporting & Insights
Reporting & Insights
Reporting & Insights
Recurrent performance reports, common issue tracking, and user analytics.
Customer Portal
Reporting & Insights
Out of Hours Support
Our secure Customer Portal gives you full visibility and control over your IT support. You can raise and track support tickets, view real-time updates, access detailed reports, and dashboards, and review your entire support history — all in one place.
Out of Hours Support
Reporting & Insights
Out of Hours Support
Whether it's a late-night system failure, an early morning access issue, or weekend, our team is available to respond and resolve urgent incidents when you need us most. This service can be tailored to your needs, whether you require full 24/7 coverage or specific extended hours.