AI-powered IP telephony
Smarter calls start here. Upgrade to a VoIP system that does more than just ring.
At Infinity Geeks, we collaborate with a range of trusted partners to deliver cloud-based, AI-powered IP telephony tailored for small businesses — from teams of fewer than 10 employees to complete multi-staffed call-centre solutions.
Subscription based · no on-site equipment · accessible from anywhere on any device · calling groups and IVR · call recording · call transcripts · predictive CSAT · customer service reports · MS Teams integration · secure and compliant.
What's included
A practical breakdown of what we deliver — tailored to fit your business.
HD voice calling
Crystal-clear calls, forwarding and routing, voicemail transcription, call recording, auto-attendant and IVR, call queues and ring groups. Device-agnostic — phone from anywhere.
AI-powered capabilities
Real-time transcription, sentiment analysis, post-call summaries, on-call prompts to aid agents, predictive CSAT scoring.
Analytics & reporting
Analytics dashboards, quality assurance controls, custom reporting, real-time monitoring to oversee live call activities.
Messaging & collaboration
Business SMS and MMS, team messaging, video conferencing and screen sharing.
Integrations
CRM integrations with Salesforce and Zendesk, Microsoft 365 and Google Workspace, PCI-compliant integrations with automated payment systems.
Security & compliance
Enterprise-level encryption, HIPAA and GDPR compliant, granular user access control and data retention policies.
Let's talk telephony
Ready to discuss your telephony options? We'll help you find the right fit.